17 October 2026 1 min read
Meet ELORA, your Eat&Drink assistant, there for you day and night
A question about an order, a payment or a dish? ELORA answers right away, without leaving the site, and a member of our team takes over when needed.
Eat&Drink customer care now has a face and a name: ELORA. She welcomes you in the chat bubble, at the bottom right of every page.
What ELORA does for you
help you find a dish or a store, with the direct link to order;
follow an order and give you the estimated arrival time;
answer questions on payment methods (MTN MoMo, Orange Money, card, cash) and delivery fees;
sign you up for the menu of the day.
And when you need a human?
For a complaint, a refund or simply on request, ELORA hands over to a member of our team, available every day from 10 am to 11 pm. While you wait, she stays with you for simple questions.
You stay on the site from start to finish: no need to switch apps.
To write to her, just tap the “ELORA · Customer care 24/7” bubble. More on the Help page.