EAT & DRINK customer service
A late order, a missing item, a payment to check: search for the answer or write to us; an agent replies in about 5 minutes, 10 am to 11 pm.
Open “Orders” then “Track”: each step shows its time, and the arrival time is updated at every step.
Pick the method at checkout: a request arrives on your phone. Approve it with your PIN within 10 minutes. Without approval, the order is cancelled and nothing is charged.
800 FCFA under 3 km, 1,200 FCFA from 3 to 6 km, 1,500 FCFA from 6 to 9 km. They're always shown before you pay. Service fees are 0 FCFA.
Report the problem below from the order concerned. You're refunded to your payment method or as credit on your account.
Talk to customer service
ELORA, our assistant, replies right away, 24/7, from the button at the bottom right of every page; an agent from our team takes over from 10 am to 11 pm, without leaving the site.
No order to report yet.